Unlock the BEST Customer Service, Sales and Marketing Video Links for Trainers
​Compiled by Andrew Gibbons

This Video Links collection entails the best viewed videos online. We didn't produce any of these video however we saved time for you on searching and filtering them by offering you a service which directly takes you to the all the best quality videos on Customer Service, Marketing and Sales below, once you subscribe. These videos will help you build a comprehensive background about various concepts and theories on Customer Service, Sales and Marketing. Besides, you can also share these with your trainees to quickly help them grasp information in an exciting and entertaining way by top notch speakers and business celebrities in the industry. 

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On Customer Service

Understanding Customer's Needs
00:02:09

Five Steps to Improving Customer Satisfaction
00:03:20

What if your local pub was run like a bank?
00:02:12

Customer Service Training Video
00:04:00

So You want to be Customer Centric?
00:03:02

What is Customer Relationship Management?
00:04:29

How to Create Loyal Customers
00:03:06

The dos and don’ts of sales success  
00:05:27

Fifteen Steps to Great Customer Service
00:03:19

​Four steps to creating a culture of customer service excellence
00:05:13

When to Disappoint Your Customers
​00:05:25

Three Top Tips for Customer Service
​00:05:32

Dealing with Difficult Customers
​​00:06:12

Customer Service Philosophy
​​00:06:15

Customer Service Secrets
​​00:06:14

What to do when customer service goes wrong
​​00:06:27

 Six ways to get an angry customer to back down
​​​00:07:17

From Terrorist to Apostle – dealing with customer complaints
​​​00:08:38

A Great Story Around Customer Service Recovery 
​​00:08:58

Pike Place fish market how it all stated – the importance of clarity of purpose
​​00:09:14

How culture and leadership impact on customer service 
​​​00:09:15

Why Customer Service Matters More Than Your Product 
​​00:09:42

Rick Coles interviews Jan Carlzon 
​​00:09:52

The Five Core Principles of Customer Service
​​00:09:54

How to Create Raving Fans
​​00:10:00

The LAST Customer Service Model
​​00:10:12

Customer loyalty – narrated slideshow
​​00:10:16

Creating a customer-centric business 
​​00:10:37

Why CRM Fails and How to Fix It 
​​00:10:59

Peter Fader on customer centricity and why it matters
​​​00:12:05

David Bequette: The Customer Revolution in Customer Service
​​00:12:12

RESPECT Model – Paul Marciano
​​00:12:24

The 7 Essentials of Customer Service
​​00:12:27

The Customer Experience: Are We Measuring the Right Things? 
​​00:13:12

Understanding Your Customer’s Minds 
​​00:14:09

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On Net Promoter Score 

Know what drives your Net Promoter Score
​​00:02:24

Turn Customers into Promoters 
​​00:02:50

​Step3: From the Top – Net Promoter Score Leadership
​00:03:01

The Net Promoter system on a napkin 
​​00:03:07

A Dynamic illustration of Net Promoter Score
​00:03:09

Step 4: How to Systematise Your Net Promoter Score Programme
​00:04:00

Step 1: Explaining Net Promoter Score
​00:04:05

Charles Schwab Net Promoter Score Case Study 
​00:05:36

Three keys to growing your business with Net Promoter Score​
​00:05:48

Let’s talk about net promoter score
​00:06:37

Chris Byrne Talks About Net Promoter Score
​00:06:51

Net promoter application: How Charles Schwab Closes the Customer Feedback Loop
​00:08:04

What is Net Promoter Score?​
​00:08:05

Fred Reichheld explains how best to use the Net Promoter Score system​
​00:08:27

How to Improve NPS Without Focusing on the Score
​00:10:05

Rob Markey on the Net Promoter Score​
​00:15:49

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On Sales 

Eight Types of Sales People
​00:02:32

The ABC of Persuasion  in a Sales Context
​00:03:13

What is a Value Proposition? Part one
​00:03:13

The AIDA Sales Model 
​00:04:06

Closing Techniques and The Close 
​00:04:20

Closing Techniques and Handling Objections
​00:00:49

Sales Excuses
​00:05:00

How to Close a Sale –Five Reasons Clients Don’t Buy
​00:05:03

Selling is Hard Word
​00:05:05

What is Value?
​00:05:24

The Do's and Don’ts of Sales Success
​00:05:27

Brian Tracy: Closing the Sales – 9 Common Objections
​00:06:29

Brian Tracy: How to Improve Sales -  Part two
​00:07:34

Creating a KIller Value Proposition - Part One
​00:07:56

Brian Tracy: How to Improve Sales -  Part One
​00:07:58

Creating a KIller Value Proposition - Part Two
​00:08:16

First Meeting with Client
​00:08:23

The Challenger Sales Person: Strategic Selling Framework
​00:10:42

Techniques for Closing the Sale
​00:11:37

Matt Dixon high quality webinar – the ‘challenger sale’
​00:30:08

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On Marketing

Tom Peters – The Two Most Underserved Markets
​00:04:06

The Sigmoid Curve
​00:04:07

The Value Proposition Explained
​00:04:38

Great brands don’t chase trends – Harvard Business interview
​00:05:04

Launching a Brand
​00:05:27

How To Grow Sales profitably?
​00:05:53

Fashioning a New Business Model for a New Age
​00:06:07

Why Brands Need a Clear Promise 
​00:06:36

Philip Kotler on marketing strategy​
​00:06:14

Discover the forces behind customer loyalty​
00:06:19

 The 7 ‘p’s of the marketing mix​
​00:06:23

Designing a winning marketing strategy
​00:06:48

Consumer Behaviour
​00:07:01

Segmentation targeting and positioning​
​00:13:05

Stan Maklan: CRM why it fails, making it work
​00:07:11

The Boston matrix 
​00:07:26

The four components of a marketing strategy​
​00:08:14

Ethical behaviour in marketing ​
​00:06:14

Out think the opposition – the IDEAS model​
​00:08:30

The product life cycle​
​00:08:54

The fundamentals of marketing​
​00:09:05

Analysing the marketing environment​
​00:09:12

The perfect marketing system​
​00:09:28

Frederick Reichheld – loyalty leaders
​00:09:38

The new consumers: who are they and what do they want?​
​00:09:43

Overview of marketing​
​00:09:46

Frederick Reichheld: loyalty rules
​00:09:50

A short introduction to marketing​
​00:10:05

Lessons from new product launches​
​00:11:03

Tom Peters on marketing to women
​00:11:11

Marketers struggle to measure ROI 
​00:11:25

Customer psychology in a recession​
​00:11:37

David Bequette: The customer revolution in customer service​
​00:12:12

How do you do market segmentation?​
​00:12:37

Marketing research and information systems​
​00:12:49

Branding and packaging decisions​
​00:14:17

Developing new products
​00:13:29

Services: marketing the intangible product​
​00:14:36

The product life cycle ​
​00:14:41

Pete Fader – finding and rewarding your best customers ​
​00:15:10

Pricing concepts for establishing value​
​00:15:26

How to build a brand like Corona​
​00:13:13

Developing marketing strategies and a marketing plan​
​00:13:24

Understanding your customer’s minds ​
​00:14:10

Supply chain management
​00:15:02

How the Boston Matrix works​
​00:15:07

What is market segmentation?​
​00:15:46

How to calculate net present value​
​00:16:01

Steve Jobs – 1991 Apple internal marketing briefing​
​00:18:11

Customer loyalty programmes – why bother?​
00:18:47

How to get your ideas to spread​
​00:18:58

The four stages of customer interaction​
​00:19:24

The marketing mix​
​00:19:56

Extensive interview with Dave Power and his automotive surveys​
​00:22:54

The four principles of marketing – Brian Tracy​
​00:24:48

Can we better understand customers?​
00:50:24

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